FAQ – Wild North Flowers
You can pre-order online at any time for future delivery dates. Please Order online by 11AM (EST) for same-day delivery. Thanks!
Send Stunning Flowers in Toronto & the GTA

The Basics:

We use primarily Ontario-grown fresh flowers, all year long!

We deliver in Toronto and the GTA every day except Sunday (and statutory holidays).

All arrangements are designed in our signature style using 8+ varieties of flowers.

You will receive a confirmation email once your order has been placed and another once your order has been delivered.

We are a private florist studio, not a walk-in retail store. You can pre-order online for pick-up.

We plant one tree for every item purchased on our website.

Questions About Deliveries?

What forms of payment do you accept?

So many! We can take Visa, Mastercard, Discover, American Express, Apple Pay, Google Pay and PayPal.

When will the flowers be delivered?

All deliveries are made between 2:00pm and 7:00pm. We can guarantee your floral delivery to business addresses by 5:00pm. Our couriers operate under a strict delivery window and cannot guarantee an exact delivery time within that window.

If you require a special timed delivery (for example, must be there before 2:00pm), please get in touch via email (orders@wildnorthflowers.com) a minimum of 24 hours ahead of your scheduled delivery as an additional fee will apply for us to arrange a special courier for you. Requests left during the checkout process are not guaranteed.

Can I place an order for same-day flower delivery?

Yes! Order online before 11:00am (EST) for same day flower delivery throughout Toronto and the Greater Toronto Area (GTA).

Can I place an order for pick up?

Yes, definitely! Please place your order online and select "Store Pick Up". As our studio is a private space with lots going on, we will need to know the time you'll be coming by to pick up your order so we can have it ready for you, and it will need to be paid in full prior to pick up. Our pick up window is 9:30AM to 5:00PM each day.

Have their been any changes to your daily delivery services due to COVID-19?

As a result of COVID-19, we are working with a reduced number of staff on a split schedule. This means that we are only taking on a limited number of orders per day on a first-come-first-served basis. Additionally, we have suspended emailing photos of our arrangements for now, as these steps involve extra activity and proximity in the studio. We will keep you as up to date as possible as things changes. We appreciate your patience and support during this time!

Am I able to cancel my subscription?

We don't offer refunds for subscriptions, but we certainly want to make sure you love your arrangements! We can add notes to your subscription with your preferences as needed.

How do I look after my flowers?

We send care cards along with each delivery. These cards detail specific care instructions for the type of arrangement/bouquet that you have received! If you have any questions that are not answered on your care card, feel free to get in touch at orders@wildnorthflowers.com.

What happens if the recipient is not home?

If the recipient is not home at the time of delivery, our couriers can leave the flowers at the front door or with a concierge/reception desk when available. Our courier will call the recipient and leave a voicemail to let the recipient know where the flowers were left. If a second delivery attempt at a later date is absolutely necessary, an additional delivery charge will apply.

Please Note:

For colder months especially during winter, flowers cannot be left outside if the temperature is below 0C.

Cut flowers also hate direct sunlight, and will fade quickly if left out in the heat for too long. 

I need to cancel my order, what are my options?

If the selected delivery date is more than 48 hours away, we can offer a Wild North credit for the full value of the order, or a refund minus 4% of the order's total as a transaction fee. The Wild North credit will never expire, and can be used for any items on our website. The refund would be via your original method of payment.

If you need to cancel an order that is scheduled to be delivered within 48 hours of when you reach out to us, you can a) request an address change to have your order delivered to another recipient or location or b) donate your order to a charitable organization of your choosing (or Wild North would be happy to select one for you). No refunds will be available for orders scheduled to be delivered within 48 hours of when you reach out to cancel, as the flowers will have already been purchased and the arrangement may already have been designed.

What if I have an issue with my order?

Should you have any issues with your order, please contact us within 48 hours of delivery so that we may do our best to resolve the problem. Photos of damaged products are required and must be emailed to orders@wildnorthflowers.com
Since our products are perishable, we regret that any contact after the 48 hour window could result in our inability to assist.

What flowers will you be using in my order?

All of our arrangements are made using super fresh primarily Ontario-grown flowers. We receive new flowers nearly every day from our growers and cannot guarantee which specific flowers will be used in each arrangement - it is up to the designers discretion. This is the creative element of our arrangements and what makes them so unique!

Each arrangement is different and includes 6+ varieties of blooms that our designer will hand-select based on your colour palette preferences. We use North American-grown greenery and a mix of local and imported dried elements to finish off our arrangements.

Can you replicate an arrangement from a photo I send you?

Each arrangement we make is completely unique and will include a custom combination of primarily Ontario-grown blooms. In ordering with us, we ask that you trust the creative direction of our highly skilled floral designers to craft the perfect arrangement for you based on the design notes you include in your order. We can take inspiration from photos, but we cannot replicate them. 

Why don't I see a dozen roses on your website?

If you are looking to send just roses, sadly we aren't the right place for you. Because we use primarily Ontario-grown flowers, we aren't able to source enough roses to offer them on their own. Instead, all of our arrangements include a mix of at least 6 varieties of flowers!

Can I order flowers un-arranged and on their own? Do you sell single flowers by the stem?

We do not offer our flowers outright as they are ordered specifically for our daily deliveries, events, and weddings. We always recommend those shopping for single stem flowers to check out the collection of flower shops at the intersection of Avenue road & Davenport road - there is a lot of great variety available there!

Do you deliver to hospitals/nursing homes/funeral homes/hotels/etc?

Yes, we do! In order to ensure your order arrives safely, please include all applicable information so that we can get the flowers to the recipient smoothly. For deliveries to businesses/hotels/hospitals we will require a room number or a suite number as well as the name of the business/hotel/hospital. A phone number is also required in case we need to contact the recipient directly with any delivery questions.

Questions About Weddings/Events?

How do I order wedding flowers from you?

Thank you for thinking of us! We invite you to check out our A La Carte Wedding Flowers.

Can I order events flowers from you?

Absolutely! You can go ahead and order directly from our A LA CARTE Event Flowers Collection. For larger or custom orders that require our designers to go on site, please email orders@wildnorthflowers.com with more info and inspiration images. Please note, we have a minimum spend of $2500 in order for our designers to go on site for event setup and installations.

Do you create custom designs and installations for events?

At this time, we only offer our A la Carte service for weddings and special events. Apart from this collection, we no longer accommodate any other flower requirements on a larger or different scale.

Do you host workshops?

Yes, definitely! We offer both in-person and virtual floral design workshops. You can check out all our workshops here. If you'd like to set up your own private workshop, please fill out this form. Whether you are planning a bridal shower, bachelorette, birthday party, team-building activity or work event, we’ve got you covered!

Why can't I visit without an appointment?

As we are a very busy private studio, we require visitors make appointments with us to pick up a pre-purchased order or to have a meeting with one of our staff. We aren't set up for customers to just walk in.